Retourbeleid

1 Scope & Company Identification

This Refund and Returns Policy applies to all purchases, rentals, and storage agreements concluded with Dutch Container Trading (DCT) B.V. ("DCT", "we", "us", or "our"), trading under Dutch Container Trading (DCT) B.V., DCT, and Marcoan Vastgoed.

As an established Dutch provider operating out of Rotterdam, we adhere strictly to the Dutch Civil Code (Burgerlijk Wetboek - BW), the Netherlands Authority for Consumers and Markets (ACM) guidelines, and applicable Dutch distance-selling rules.

2 Statutory 14-Day Right of Withdrawal (Herroepingsrecht)

Under Dutch consumer law, consumer buyers (individuals purchasing outside trade or business operations) are entitled to a statutory cooling-off period of 14 calendar days without providing any reason.

• Start of period: The 14-day period starts the day after you, or a designated third party (excluding the carrier), receives the container(s).
• Notification: To exercise this right, notify us within the 14-day period by emailing verkoop@dutchcontainertrading.com with your order number and intention to withdraw. You may also use the withdrawal action below. We will acknowledge your request by email. Cancel my purchase (opens an email draft; send it to complete your notice). The standard withdrawal form can be sent by email: state your name, order number, container description, delivery date, and that you withdraw from the purchase.

3 Container Return Conditions & Inspection

Please return the container clean and empty, with its safety plate and identification intact. You may inspect it as needed to establish its nature, characteristics and functioning. Handling beyond that may reduce the refund by any resulting loss in value; these conditions do not remove the statutory right of withdrawal:

• Original Condition: Please avoid alteration or use beyond what is needed to inspect the container.
• Clean & Empty: The container must be completely empty, broom-clean, and free of any cargo residues, chemicals, or contaminants.
• CSC Plate & Identification: Structural safety certification (CSC safety plates) and manufacturer serial markings must remain unaltered and intact.
• Usage Limitation: You are liable for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the container.

4 Return Logistics & Freight Costs

Shipping containers are oversized freight commodities requiring specialized transport (crane trucks, side-loaders, or flatbed trailers):

• Customer Responsibility: In accordance with Article 6:230s of the Dutch Civil Code, the direct costs of returning heavy freight items are borne by the customer, unless the return is due to an error, damage, or defect on our part.
• Return Method: Containers may be returned via authorized heavy-haul logistics carriers directly to our designated Rotterdam depot, or scheduled through our transport partners at a quoted carrier rate. Ask us for a return freight and crane handling estimate before ordering; these costs vary by location and container size.
• Restocking Fee: For an ordinary withdrawal, consumers pay the direct return transport and necessary crane handling costs, as disclosed before purchase. We do not charge a separate restocking fee.

5 Damaged, Defective, or Non-Conforming Items

All containers undergo rigorous inspection prior to dispatch. However, if a container arrives damaged, structurally compromised, or not matching the specifications ordered:

• Immediate Notification: If possible, note visible exterior damage on the carrier delivery note (CMR / vrachtbrief) and report it promptly, ideally within 48 hours, to verkoop@dutchcontainertrading.com with photos if available. Reporting later does not remove your statutory rights.
• Resolution: We will inspect the issue immediately and provide either an on-site structural repair, a replacement unit at zero additional cost to you, or a full refund including initial delivery fees.

6 Custom Modifications & Exemptions

7 Business-to-Business (B2B) Transactions

For commercial purchases, container leasing, and storage contracts concluded between Dutch Container Trading (DCT) B.V. and corporate/business entities (B2B):

• Statutory consumer cooling-off periods do not apply to B2B contracts.
• B2B returns and contract cancellations are subject to our general commercial terms and written mutual agreement.
• Container survey reports and depot acceptance protocols signed at time of gate-out serve as conclusive proof of condition.

8 Refund Process & Timeline

For consumer withdrawals and other eligible refunds:

• We will notify you by email confirming receipt and inspection status within 2 business days.
• For a consumer withdrawal, we refund the purchase price and standard original delivery costs without undue delay, and no later than 14 calendar days after receiving your withdrawal notice. We may withhold the refund until we receive the goods or you provide evidence that you sent them back, whichever occurs first. A condition inspection does not reset the 14-day deadline.
• Refunds are made by the same payment method used for the original transaction unless you expressly agree otherwise, without a refund fee.

9 Authorized Return Depot & Contact Details

Please contact us to arrange safe freight delivery to our depot and obtain a Return Merchandise Authorization (RMA) reference. An RMA is a logistics aid and is not a condition for exercising a consumer's statutory right of withdrawal. After notifying us of withdrawal, send or hand over the container without undue delay and within 14 calendar days.